Commercial cleaning is carried out in accordance with the ‘Schedule of Duties’ that is provided with every quote and approved by our clients prior to the contract commencement. Cleaning service times are agreed in advance and the itemised schedule ensures expectations are clear and defined. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests. Communication is an important part of customer satisfaction. For large premises we also create a site-specific Quality Audit documentation to meet the site’s individual requirements including health and safety site report.